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General conditions


These General Conditions regulate the acquisition of the services offered on the website, owned by HOTEL VISTABELLA CANYELLES SL (hereinafter, Hotel Vistabella).

The acquisition of any of the services entails the full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when acquiring certain services.

These General Conditions may be modified without prior notification, therefore, it is advisable to carefully read its contents before proceeding to the acquisition of any of the services offered.


Hotel Vistabella, in compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, informs you that:


Its commercial name is: Hotel Vistabella.

Your CIF is: B17654740.

Its registered office is at: Avda. Diaz Pacheco, 26 - 17480 ROSES - GIRONA (SPAIN).

It is registered in the Mercantile Register of GIRONA Girona Volume 1622, Folio 178, Section 8, Page GI 27360.


To communicate with us, we put at your disposal different means of contact that we detail below:

Tel: 972256200.


Mailing address: Avda. Diaz Pacheco, 26 - 17480 Roses (Girona).

All notifications and communications between users and Hotel Vistabella will be considered effective, for all purposes, when they are made through any of the means detailed above.


The services offered, along with the main characteristics of the same and their price appear on the screen.

Hotel Vistabella reserves the right to decide, at any time, the products and / or services offered to Customers. In this way, Hotel Vistabella may, at any time, add new products and / or services to those currently offered. Likewise Hotel Vistabella reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the services offered.

Once inside, and to access the contracting of the different services, the User must follow all the instructions indicated in the purchase process, which will mean reading and accepting all the general and specific conditions set at


For the provision of services, Hotel Vistabella, will give access in the following way:

To make the reservation, the following conditions of the contract must be accepted.

Reservations will be made through the website, in the reservations section, indicating the user's identifying information, such as name, surname, address, contact telephone number, DNI (for billing) and email.

The available days and times will appear in the reservations section.

The user must make sure that the data is true, since it will be used for the confirmation of the reservation as well as any communication derived from it.

Hotel Vistabella will not be held responsible for the problems caused by the falseness of said data.

Upon confirmation of payment, Hotel Vistabella will make the reservation effective. Each reservation specifies the services with which it is recorded.

Hotel Vistabella is not responsible for any damages or losses that may occur to said user as a result of failures or disconnections in the telecommunications networks and that cause suspension, cancellation or interruption of the service of during the provision thereof.


To make any purchase at, it is necessary that the customer is of legal age.

The steps to follow to make the purchase are:

It is also recommended that the client print and / or keep a copy in durable support of the conditions of sale when placing your order, as well as the receipt receipt sent by Hotel Vistabella by email.

A valid credit card number will be required to confirm your reservation. A charge of 30% of the total amount will be made to said card as a guarantee for the rates with flexible cancellation and 100% for the non-refundable rate.

Hotel Vistabella reserves the right to rectify any discrepancy arising from the rate calculated by the system. In this case, the hotel will notify the client within a maximum period of 48 hours of the correct rate, the client will be able to accept the change or cancel their reservation without expenses.

Hotel Vistabella will generate an electronic document with the formalization of the reservation for its archiving, giving access and full knowledge of it to the client by sending an e-mail with its content at the end of the reservation process.

After formalizing the reservation, the client is asked to review the content of the reservation in order to identify possible material errors in the data entry; chen promoverchen@ iron to Velocity to your correction, callpiece 972 256 Animals.


Along with your order, you will receive the corresponding invoice.

For this purpose, the client consents that said invoice be sent to him in electronic format. The client will receive it by e-mail. You can, at any time, revoke this consent by e-mail to receive the paper invoice.


The provision of the service will be carried out as follows:

The service will be provided at the Hotel Vistabella facilities.

Users will receive upon arrival, a brief explanation of both the service booked and the facilities available and their use. During the 24 hours you can find hotel staff at your disposal.

Entrance to the room: from 3:00 p.m.

Departure from the room: before 12h00

Buffet breakfast is included in the price of the room.

Children up to 2 years stay free when occupying existing beds. Baby cots are available upon request with a supplement of 20 Euros per night. Children from 3 years old pay a fixed amount per night, even if they do not occupy a bed. Please include them at the time of booking. Children from 13 years old pay the adult rate. Please include them in the box for adults at the time of booking.

If the hotel detects any discrepancy both in the number of occupants of the room and in the age of the guests once they can assume an increase in the price of their stay, they will be duly informed and will include the difference in their bill.

Pets are accepted in some rooms of the hotel for an additional charge and upon previous request BEFORE making your reservation, your access is restricted in some areas of the hotel (SPA, breakfast room, interior restaurants, etc.).

Hotel Vistabella is a smoke-free hotel, which is strictly forbidden to smoke in the common areas of the hotel and in all rooms. Smoking is allowed on the balconies of the rooms and on the hotel terraces and restaurants.

Upon check-in, all guests must present a valid photo identification document (ID, ID, driver's license or passport).

It will also be necessary to present a valid credit card as a guarantee of your stay.

The hotel is not responsible for the loss or theft of cash, jewelry or other valuables that are not delivered for safekeeping in the safe located at reception. Hotel Vistabella is not responsible for accidents that may be caused and / or suffered, both by the misuse of the facilities and the content thereof.


The prices of the services that are collected in will be expressed in Euros unless otherwise stated and will be guaranteed during the time of validity of the same, except printing error and whatever the destination of the order.

The final prices of all services, together with their characteristics, offers, discounts, etc. they are reflected in each of the services offered at

Services have VAT included.

All prices include 10% VAT.

Other additional expenses: Tourist tax not included: € 2.48 per person per night from 17 years of age. Maximum rate per person € 17.36 (7 consecutive days). To pay directly at the hotel.

The prices of the services may vary at any time. In this case, the price to be applied will be the one in effect on the date of placing the order. In any case, the final cost will be communicated to the customer in the electronic purchase process before the latter formalizes its acceptance.


The PROVIDER is responsible for the economic transactions and accepts the following payment methods for orders:

Credit or debit card

Security measures

The website uses generally accepted information security techniques within the industry, such as SSL, data entered on a secure page, firewalls, access control procedures and cryptographic mechanisms, with the aim of preventing unauthorised access to data. To achieve these purposes, the USER agrees that the PROVIDER will obtain data for the purpose of the corresponding access control authentication.

The PROVIDER undertakes not to allow any transaction that is or is considered illegal by the credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence them.

The following activities are prohibited by the card brands’ programmes: the sale or offer of a product or service that does not comply with all laws applicable to the Buyer, Issuing Bank, Merchant or Cardholder


As established by the regulations, the consumer and user will have the right to DISMISS the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except those provided in art. 107.2 and 108 of RD1 / 2007, of November 16, whereby the aforementioned text of the General Law for the Defense of Consumers and Users is approved.

This right of withdrawal is not applicable among others to:

The provision of accommodation services or services related to recreational activities, if the contract provides for a specific date or period of execution.

The withdrawal implies that Hotel Vistabella will proceed to refund the amount already paid by the client within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment (provided that the service contracted is not within the exceptions indicated above).


All cancellations and / or reservation changes must be communicated in writing and sent by e-mail to or by fax to +34 972 253213.

Its validity will be subject to confirmation by the hotel by the same means. Flexible rates have a free cancellation up to 72 hours before the day of arrival at 00:00 CET - European Central Time (except 5, - Euros of cancellation fees). For cancellations with less than 72 hours on the day of arrival, the first night will be penalized and the rest will be automatically canceled.

For stays of 4 nights or more, 30% of the reservation will be penalized.

The Non-Refundable rate requires the total payment of the stay at the time of booking. The prepayment is not refundable in any case.

In case of early departure the hotel will invoice the full amount of the departure day and 40% of the rest of reserved and unused services.

For special packages and non-refundable offers, the total reservation will be penalized.


Hotel Vistabella may suspend, withdraw or partially or totally cancel the services submitted for hiring at any time and without the need for prior notice. The previous forecast will not affect those services that are reserved for registered users or that are subject to prior contracting and that will be governed by their specific conditions.


To file any complaint or claim with Hotel Vistabella, the customer should contact the customer service department at the telephone number 972256200, or through the email address

According to the Resolution of online litigation in consumer matters of the EU and according to Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that It is available at the following link: 


The present conditions will be governed by current Spanish legislation.

The language used will be Spanish.

- Withdrawal Form -

- Claims Form -

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