We would like to provide you with a list of the most frequently asked questions we receive, so that you do not have any doubts.
Yes. To confirm the reservation it is necessary to make a payment of 30% of the total amount for flexible rates and packages. To confirm a non-refundable rate, you must pay 100% of the total amount. Payment is made online through a secure payment gateway.
To cancel your reservation you must communicate it to us by written request to email@example.com, better if you do so in response to the confirmation email you received. Reservations cannot be canceled directly from the web or by phone for security reasons.
All flexible rates allow changes within the free cancellation period, non-refundable rates cannot be modified.
If you chose a flexible rate or a package, the amount paid on account will be refunded if you cancel the reservation within the corresponding period. If you chose a non-refundable rate, NO amount will be refunded in any case.
If your reservation is flexible or a package, you can cancel your reservation free of charge up to 72 hours BEFORE the day of arrival (e.g. if you have a reservation with arrival on the 15th, the last day to cancel is the 11th until 23:59). If you cancel within the free cancellation period, the amount paid on account will be refunded, minus € 5 for processing costs. If you cancel after the deadline or if you do not show up, the amount paid on account will not be returned as cancellation fee. For a non-refundable rate no amount will be refunded.
Yes. Children of all ages can be accommodated although we do not have specific facilities for them (playground, miniclub, etc.).
Yes. We have cots with a supplement of 20 Euros per night. It is possible to install extra beds for children up to 12 years old in some rooms. Don’t forget to indicate the number of adults and children (with their respective age) at the time of searching for availability on our website the system will show the available rooms for that occupancy.
Yes. We can prepare a gift voucher with a fixed amount to spend in the hotel and restaurants or a gift voucher with a service and / or reservation for a specific date. Make your request here: firstname.lastname@example.org
Yes. In the second step of the online reservation process, some services can be added: a bottle of cava, a bunch of flowers, indoor garage, etc. For any other service, you can leave a comment in the field "Special requests" that appears at the time of payment in the last step.
Yes. It is possible to stay with small pets in some very specific rooms. You must check the availability of these rooms with our customer service BEFORE making your reservation. Animals only have access to the restaurant terraces, they cannot be left alone in the room and must be on a leash in public access areas.
La Cala del Bonifaci, located just below the hotel, does not allow animals. There are nearby beaches where you can stay with your pet. we can inform you at the front-desk.
The rooms are available from 3:00 p.m. If they are available before that time, you can check-in as soon as you arrive. On the contrary, if you want to arrive earlier and the room is not yet available, we can store your luggage and you can start enjoying the facilities while waiting for your room to be ready.
The rooms must be freed before 12:00 p.m. If you want to stay for the day, we can store your luggage and you can take a shower or change your clothes in our courtesy bathroom before leaving.
All rooms and suites have frontal sea view EXCEPT the “DOUBLE ROOMS – NO VIEW”.
All rooms have a King Size double bed (2mt x 2mt) EXCEPT some double rooms – no view and sea view double rooms that have 2 single beds next to each other (1mt x 2mt each).
All suites have shower and bathtub. Some double rooms have a shower and others have a bathtub, if you have any preference, do not hesitate to indicate it at the time of booking.
Some sea view double rooms, exclusive junior suites and penthouse suites have a hydro massage bathtub. We recommend that you ask our team before making the reservation for availability.
We have a sea view double room partially adapted for people with reduced mobility. Unfortunately due to the geographical location of the hotel and the design of the building, most of the facilities are NOT accessible by wheelchair.
Yes. We have a free and guaranteed outdoor parking for all clients that DO NOT need a prior reservation. We also have a covered indoor garage that has a supplement of 22 Euros per night and should be reserved in advance.
Yes. We have two charging spaces for electric vehicles in our garage. This service has a cost per kWh consumed. Only available to hosted customers.
No. In Spain ALL the beaches are public. But we have direct access to a small cove just below the hotel by going down some stairs.
No. We have a small indoor pool and an outdoor Jacuzzi with sea views in the SPA area that are for the exclusive use of our hosted customers.
Yes. The hotel provides free towels for the beach and pool from the reception desk.
Yes. The hotel has free WIFI for customers in all facilities.
Yes. The hotel has a small spa with an outdoor Jacuzzi, sauna, steam bath and indoor pool. Its use is exclusive for all hosted clients, for free. Its availability may be reduced due to the current situation, we recommend you check before with the front-desk.
It is not necessary but highly recommended if your stay is short or you want to secure a specific time or day. You can make your reservation by e-mail or directly at the hotel reception. You can check our massages and treatment here.
Yes. From mid-June to mid-September the hotel has a jetty/pier and a taxi boat service so that you can get to our hotel and restaurants by boat.
Yes. The hotel offers you the rental of a 10.5mt Jeanneau Cap Camarat WA boat with a maximum capacity of 6 people with skipper. Check availability and prices here: email@example.com
Yes. Breakfast is ALWAYS included. We serve it on the main terrace every day from 8:00 to 10:30.
Yes. You can request it by calling reception. We serve continental breakfast from 8:30 am to 11:00 am with a supplement of 8.50 Euros for the service.
No. We only offer the option of booking accommodation and breakfast.
Yes. There are a total of 5 restaurants of different culinary styles. You can make your reservation in advance by email or phone or at the front-desk. You can check our restaurants here.
The gastronomic proposal of our restaurants change every season. We kindly ask you to check in advance the availability of a menu.
Yes. All our restaurants are open to non-staying customers. We recommend that you make your reservation in advance. You can drive your vehicle to the hotel’s main entrance so our valet team will park it for you (at lunch time this service may have a cost on certain dates).
Sure! Weddings at Vistabella are very personalized, although we organize very few during the season between May and October. There are some date and capacity handicaps that you will need to consider. You can check with us for further details.