Legal info Hotel Vistabella

The following text has been automatically translated by a translation software. The official version will be in Spanish. You can check the original version in Spanish here.

LEGAL WARNING
0. OBJECT
This legal notice regulates the use and use of the website www.hotelvistabella.com, owned by HOTEL VISTABELLA CANYELLES SL (hereinafter, Hotel Vistabella).
Browsing the Hotel Vistabella website gives you the status of USER thereof and implies your full and unreserved acceptance of each and every one of the conditions published in this legal notice, warning that these conditions may be modified without prior notification by Hotel Vistabella, in which case it will be published and notified as soon as possible.
Therefore, it is advisable to carefully read its content if you wish to access and make use of the information and services offered from this website.
The user also undertakes to make correct use of the website in accordance with the laws, good faith, public order, traffic uses and this Legal Notice, and will be liable to Hotel Vistabella or to third parties, any damages and losses that may be caused as a result of breach of this obligation.
Any use other than that authorized is expressly prohibited, and Hotel Vistabella may refuse or withdraw access and its use at any time.

1. IDENTIFICATION
Hotel Vistabella, in compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, informs you that:
Its corporate name is: HOTEL VISTABELLA CANYELLES SL.
Its commercial name is: Hotel Vistabella.
Your CIF is: B17654740.
Its registered office is at: Avda. Diaz Pacheco, 26 - 17480 ROSES - GIRONA (SPAIN).
It is registered in the Mercantile Registry of GIRONA. Volume 1622, Folio 178, Section 8, Sheet GI-27360.

Catalan Tourism Registration Number: HG-000431

2. COMMUNICATIONS
To communicate with us, we put at your disposal different means of contact that we detail below:
Tel: 972256200.
Email: info@hotelvistabella.com
Mailing address: Avda. Diaz Pacheco, 26 - 17480 Roses (Girona).
All notifications and communications between users and Hotel Vistabella will be considered effective, for all purposes, when they are made through any of the means detailed above.

3. CONDITIONS OF ACCESS AND USE
The website and its services are free and open access. However, Hotel Vistabella may condition the use of some of the services offered on its website to the prior completion of the corresponding form.
The user guarantees the authenticity and timeliness of all data that communicates Hotel Vistabella and will be solely responsible for any false or inaccurate statements made.
The user expressly agrees to make appropriate use of the content and services of Hotel Vistabella and not to use them for, among others:
Disseminate content that is criminal, violent, pornographic, racist, xenophobic, offensive, advocating terrorism or, in general, contrary to law or public order.
Introduce into the network computer viruses or perform actions that may alter, spoil, interrupt or generate errors or damage to electronic documents, data or physical and logical systems of Hotel Vistabella or third parties; as well as hinder the access of other users to the website and its services through the massive consumption of computer resources through which Hotel Vistabella provides its services.
Try to access the email accounts of other users or to restricted areas of the Vistabella or third party's computer systems and, if necessary, extract information.
Infringe the rights of intellectual or industrial property, as well as violate the confidentiality of the information of Hotel Vistabella or of third parties.
Impersonate the identity of any other user.
Reproduce, copy, distribute, make available, or any other form of public communication, transform or modify the contents, unless you have the authorization of the owner of the corresponding rights or it is legally permitted.
Collect data for advertising purposes and send advertising of any kind and communications for sale or other commercial purposes without your prior request or consent.
All the contents of the website, such as texts, photographs, graphics, images, icons, technology, software, as well as its graphic design and source codes, constitute a work whose property belongs to Hotel Vistabella, without which any of the the exploitation rights over them beyond what is strictly necessary for the correct use of the web.
In short, users who access this website can view the contents and, if necessary, authorize private copies provided that the reproduced elements are not subsequently transferred to third parties, nor are installed to servers connected to networks, nor are they subject to no type of exploitation.
Likewise, all brands, trade names or distinctive signs of any kind that appear on the website are the property of Hotel Vistabella, without it being understood that the use or access to it gives the user any rights over them.
The distribution, modification, assignment or public communication of the contents and any other act that has not been expressly authorized by the owner of the exploitation rights are prohibited.
The establishment of a hyperlink does not imply in any case the existence of relations between Hotel Vistabella and the owner of the website on which it is established, nor the acceptance and approval by Hotel Vistabella of its contents or services.
Hotel Vistabella is not responsible for the use that each user gives to the materials made available on this website or for the actions performed on the basis thereof.

3.1 EXCLUSION OF GUARANTEES AND RESPONSIBILITY FOR ACCESS AND USE
The content of this website is of a general nature and has a merely informative purpose, without fully guaranteeing access to all contents, or its completeness, correctness, validity or topicality, nor its suitability or usefulness for a specific purpose.
Hotel Vistabella excludes, to the extent permitted by law, any liability for damages of any kind arising from:
The inability to access the website or the lack of veracity, accuracy, completeness and / or timeliness of the contents, as well as the existence of defects and defects of all kinds of the contents transmitted, disseminated, stored, made available, to the that has been accessed through the website or the services offered.
The presence of viruses or other elements in the contents that may cause alterations in computer systems, electronic documents or user data.
Failure to comply with the laws, good faith, public order, traffic uses and this legal notice as a consequence of the incorrect use of the website. In particular, as an example, Hotel Vistabella is not responsible for the actions of third parties that violate intellectual and industrial property rights, business secrets, rights to honor, personal and family privacy and the image itself, as well as the regulations in unfair competition and illicit advertising.
Likewise, Hotel Vistabella declines any responsibility regarding the information that is outside this web and is not managed directly by our webmaster. The function of the links that appear on this website is exclusively to inform the user about the existence of other sources likely to expand the content offered by this website. Hotel Vistabella does not guarantee nor is it responsible for the operation or accessibility of the linked sites; nor suggests, invites or recommends the visit to them, so it will not be responsible for the result obtained. Hotel Vistabella is not responsible for the establishment of hyperlinks by third parties.

3.2 PROCEDURE IN THE EVENT OF CARRYING OUT ILLICIT ACTIVITIES
In the event that any user or third party considers that there are facts or circumstances that reveal the illicit nature of the use of any content and / or the performance of any activity on the web pages included or accessible through the website, send a notification to Vistabella Hotel duly identifying and specifying the alleged infractions.

3.3 PUBLICATIONS
The administrative information provided through the website does not replace the legal advertising of laws, regulations, plans, general provisions and acts that have to be formally published in the official journals of public administrations, which are the only instrument that attests to its authenticity and content. The information available on this website should be understood as a guide with no purpose of legal validity.

4. APPLICABLE LEGISLATION
The present conditions will be governed by current Spanish legislation.
The language used will be Spanish.

Privacy policy

The following text has been automatically translated by a translation software. The official version will be in Spanish. You can check the original version in Spanish here.

PRIVACY POLICY

Our goal is to be as transparent as possible with our users and customers, about the personal data we collect. Your privacy is important to us.

By reading this Privacy Policy, the user is informed about how HOTEL VISTABELLA CANYELLES, S.L. collects, treats and protects the personal data that is provided through the website - https://www.hotelvistabella.com (hereinafter, the website) and any other data that may be provided in the future to HOTEL VISTABELLA CANYELLES, SL By other means.

The User must carefully read this Privacy Policy, which has been written clearly and simply, to facilitate their understanding, and freely and voluntarily determine if they wish to provide their personal data to HOTEL VISTABELLA CANYELLES, S.L ..

By filling in any form on the corporate website and clicking on the "I have read the privacy policy" or similar box, the user expressly states that he or she has read this privacy policy where the data processing that is carried out and the data are indicated. Purposes, among other information, thus fulfilling the duty to inform that the Data Protection regulations impose.

In those cases in which the corporate website requests consent for a specific purpose, by clicking on the “I accept” or similar box, the user gives the unequivocal and explicit consent for the treatment in question.

Who is responsible for the processing of your data?

• Identity: HOTEL VISTABELLA CANYELLES SL -NIF: B17654740

• Postal address: AVDA. DIAZ PACHECO, 26, 17480 ROSES (GIRONA)

• Telephone: 972256200

• Email: lopd@hotelvistabella.com

Treatment of DATA collected through the WEB

For what purpose do we treat your personal data?

At HOTEL VISTABELLA CANYELLES, S.L. We treat the information provided by interested persons in order to meet your request and send you commercial communications, as well as our newsletters. Automated decisions will not be made based on the data provided.

How long will we keep your data?

The data will be kept as long as the interested party does not request its deletion.

What is the legitimacy for the processing of your data?

We indicate the legal basis for the processing of your data:

• Consent of the interested party: Respond to your request and send you commercial communications, as well as our newsletters.

To which recipients will your data be communicated?

No data will be transferred to third parties, except legal obligation.

Data transfers to third countries?

No data transfers to third countries are planned.

How have we obtained your data?

The personal data we process at HOTEL VISTABELLA CANYELLES, S.L. They come from the interested party.

Special categories of personal data are not treated (those data that reveal ethnic or racial origin, political opinions, religious or philosophical convictions, or union membership, genetic data, biometric data aimed at uniquely identifying a natural person , health-related data or data related to the sexual life or sexual orientation of a natural person).

DATA treatment for STAFF SELECTION

For what purpose do we treat your personal data?

At HOTEL VISTABELLA CANYELLES, S.L. We treat the information provided by interested persons in order to carry out the personnel selection processes. Automated decisions will not be made based on the data provided.

How long will we keep your data?

They will be kept for two years, except that the interested party withdraws their consent before the maximum term of conservation.

What is the legitimacy for the processing of your data?

We indicate the legal basis for the processing of your data:

• Consent of the interested party: Participate in the personnel selection processes.

To which recipients will your data be communicated?

No data will be transferred to third parties, except legal obligation.

Data transfers to third countries?

No data transfers to third countries are planned.

How have we obtained your data?

The personal data we process at HOTEL VISTABELLA CANYELLES, S.L. They come from the interested party. The categories of data that are processed are:

• Identification data

• Postal and electronic addresses

• Academic and professional data

Treatment of the USE of the IMAGE

For what purpose do we treat your personal data?

At HOTEL VISTABELLA CANYELLES, S.L. We treat the information provided by interested persons in order to carry out promotional campaigns through social, social networks and other media, through the use of image. Automated decisions will not be made based on data provided.

How long will we keep your data?

The data will be kept from the moment the user gives his consent until he withdraws said consent.

What is the legitimacy for the processing of your data?

We indicate the legal basis for the processing of your data:

• Consent of the interested party: Use of photographs and videos where the image of users appears, in order to carry out corporate marketing campaigns. Likewise, it is informed that by granting consent, images may be published on the corporate website, social networks and any support that the company deems appropriate for marketing campaigns.

To which recipients will your data be communicated?

The data will be communicated to the following recipients:

• They will be published on the organization's website and / or social networks.

Data transfers to third countries?

No data transfers to third countries are planned.

HOW HAVE WE OBTAINED YOUR DATA?

The personal data we process at HOTEL VISTABELLA CANYELLES, S.L. They come from the interested party. The categories of data that are processed are:

• Identification data (image and voice)

• Postal and electronic addresses

CUSTOMER DATA Treatment

For what purpose do we treat your personal data?

At HOTEL VISTABELLA CANYELLES, S.L. We process the information provided by interested persons in order to provide the requested services, perform administrative, accounting and tax management of the requested services, as well as send commercial communications about our products and services. Automated decisions will not be made based on the data provided.

How long will we keep your data?

The data will be kept as long as the interested party does not request its deletion, and where appropriate, during the years necessary to comply with legal obligations.

What is the legitimacy for the processing of your data?

We indicate the legal basis for the processing of your data:

• Execution of a contract: Provide the requested services

• Legal obligation: Perform administrative, accounting and tax management of the requested services

• Legitimate interest of the Responsible: Send commercial communications about our products and services

To which recipients will your data be communicated?

The data will be communicated to the following recipients:

• Tax Agency, in order to comply with legal obligations.

• Financial institutions, in order to write the corresponding receipts.

Data transfers to third countries?

No data transfers to third countries are planned.

How have we obtained your data?

The personal data we process at HOTEL VISTABELLA CANYELLES, S.L. They come from: The interested party.

The categories of data that are processed are:

• Identification data

• Postal and electronic addresses

• Commercial information

What are your rights when you provide us with your data?

Anyone has the right to obtain confirmation on whether at HOTEL VISTABELLA CANYELLES, S.L. we are treating, personal data that concerns them or not.

Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected.

In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.

In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. In this case, HOTEL VISTABELLA CANYELLES, S.L. will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.

You will also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data that you have provided us in a structured format, commonly used and readable by a machine, to be able to transmit it to another entity directly, whenever technically possible.

If you have given your consent for any specific purpose, you have the right to withdraw the consent granted at any time, without affecting the legality of the treatment based on the consent prior to your withdrawal.

You may exercise your rights by contacting the person in person, by postal mail accompanying a photocopy of your ID or official identification document, or by email to the Responsible's electronic address, accompanied by the instance / request a photocopy of your ID or official identification document. Forms for the exercise / request for rights, you can find them on the website of the Spanish Agency for Data Protection:

https://www.aepd.es/reglamento/derechos/index.html#section1

In case you feel your rights are violated regarding the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the competent Data Protection Control Authority by accessing The electronic headquarters of the Spanish Agency for Data Protection (C / Jorge Juan, 6, 28001-Madrid):

https://sedeagpd.gob.es/sede-electronica-web/vistas/infoSede/queSede.jsf

GENERAL CONDITIONS
0. OBJECT
These General Conditions regulate the acquisition of the services offered on the website www.hotelvistabella.com, owned by HOTEL VISTABELLA CANYELLES SL (hereinafter, Hotel Vistabella).

The acquisition of any of the services entails the full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when acquiring certain services.
These General Conditions may be modified without prior notification, therefore, it is advisable to carefully read its contents before proceeding to the acquisition of any of the services offered.

1. IDENTIFICATION
Hotel Vistabella, in compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, informs you that:

Its corporate name is: HOTEL VISTABELLA CANYELLES SL.
Its commercial name is: Hotel Vistabella.
Your CIF is: B17654740.
Its registered office is at: Avda. Diaz Pacheco, 26 - 17480 ROSES - GIRONA (SPAIN).
It is registered in the Mercantile Register of GIRONA Girona Volume 1622, Folio 178, Section 8, Page GI 27360.

2. COMMUNICATIONS
To communicate with us, we put at your disposal different means of contact that we detail below:

Tel: 972256200.
Email: info@hotelvistabella.com
Mailing address: Avda. Diaz Pacheco, 26 - 17480 Roses (Girona).

All notifications and communications between users and Hotel Vistabella will be considered effective, for all purposes, when they are made through any of the means detailed above.

3. SERVICES
The services offered, along with the main characteristics of the same and their price appear on the screen.

Hotel Vistabella reserves the right to decide, at any time, the products and / or services offered to Customers. In this way, Hotel Vistabella may, at any time, add new products and / or services to those currently offered. Likewise Hotel Vistabella reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the services offered.

Once inside www.hotelvistabella.com, and to access the contracting of the different services, the User must follow all the instructions indicated in the purchase process, which will mean reading and accepting all the general and specific conditions set at www.hotelvistabella.com

4. AVAILABILITY AND SUBSTITUTIONS
For the provision of services, Hotel Vistabella, will give access in the following way:

To make the reservation, the following conditions of the contract must be accepted.

Reservations will be made through the website www.hotelvistabella.com, in the reservations section, indicating the user's identifying information, such as name, surname, address, contact telephone number, DNI (for billing) and email.

The available days and times will appear in the reservations section.

The user must make sure that the data is true, since it will be used for the confirmation of the reservation as well as any communication derived from it.

Hotel Vistabella will not be held responsible for the problems caused by the falseness of said data.

Upon confirmation of payment, Hotel Vistabella will make the reservation effective. Each reservation specifies the services with which it is recorded.

Hotel Vistabella is not responsible for any damages or losses that may occur to said user as a result of failures or disconnections in the telecommunications networks and that cause suspension, cancellation or interruption of the service of www.hotelvistabella.com during the provision thereof.

5. PURCHASE AND / OR PROCUREMENT PROCESS
To make any purchase at www.hotelvistabella.com, it is necessary that the customer is of legal age.

The steps to follow to make the purchase are:

Selection of the establishment. (Hotel Vistabella).
Selection of the room / s and of the people.
Selection of dates of entry and exit.
Selection of supplements for the stay or skip step.
Enter personal information for the reservation and bank card as a guarantee of the reservation.
Acceptance of general conditions of purchase.
Formalization of the reservation, sample confirmation page.
Sending confirmation email with the reservation information.
The contract will be filed electronically.

It is also recommended that the client print and / or keep a copy in durable support of the conditions of sale when placing your order, as well as the receipt receipt sent by Hotel Vistabella by email.

A valid credit card number will be required to confirm your reservation. A charge of 30% of the total amount will be made to said card as a guarantee for the rates with flexible cancellation and 100% for the non-refundable rate.

Hotel Vistabella reserves the right to rectify any discrepancy arising from the rate calculated by the system. In this case, the hotel will notify the client within a maximum period of 48 hours of the correct rate, the client will be able to accept the change or cancel their reservation without expenses.

Hotel Vistabella will generate an electronic document with the formalization of the reservation for its archiving, giving access and full knowledge of it to the client by sending an e-mail with its content at the end of the reservation process.

After formalizing the reservation, the client is asked to review the content of the reservation in order to identify possible material errors in the data entry; chen promoverchen@ iron diamantes.com to Velocity to your correction, callpiece 972 256 Animals.

BILLING
Along with your order, you will receive the corresponding invoice.
For this purpose, the client consents that said invoice be sent to him in electronic format. The client will receive it by e-mail. You can, at any time, revoke this consent by e-mail to receive the paper invoice.

6. DELIVERY
The provision of the service will be carried out as follows:

The service will be provided at the Hotel Vistabella facilities.

Users will receive upon arrival, a brief explanation of both the service booked and the facilities available and their use. During the 24 hours you can find hotel staff at your disposal.

Entrance to the room: from 3:00 p.m.
Departure from the room: before 12h00

Buffet breakfast is included in the price of the room.

Children up to 2 years stay free when occupying existing beds. Baby cots are available upon request with a supplement of 20 Euros per night. Children from 3 years old pay a fixed amount per night, even if they do not occupy a bed. Please include them at the time of booking. Children from 13 years old pay the adult rate. Please include them in the box for adults at the time of booking.

If the hotel detects any discrepancy both in the number of occupants of the room and in the age of the guests once they can assume an increase in the price of their stay, they will be duly informed and will include the difference in their bill.

Pets are accepted in some rooms of the hotel for an additional charge and upon previous request BEFORE making your reservation, your access is restricted in some areas of the hotel (SPA, breakfast room, interior restaurants, etc.).

Hotel Vistabella is a smoke-free hotel, which is strictly forbidden to smoke in the common areas of the hotel and in all rooms. Smoking is allowed on the balconies of the rooms and on the hotel terraces and restaurants.

Upon check-in, all guests must present a valid photo identification document (ID, ID, driver's license or passport).

It will also be necessary to present a valid credit card as a guarantee of your stay.

The hotel is not responsible for the loss or theft of cash, jewelry or other valuables that are not delivered for safekeeping in the safe located at reception. Hotel Vistabella is not responsible for accidents that may be caused and / or suffered, both by the misuse of the facilities and the content thereof.

7. PRICES, EXPENSES AND TAXES
The prices of the services that are collected in www.hotelvistabella.com will be expressed in Euros unless otherwise stated and will be guaranteed during the time of validity of the same, except printing error and whatever the destination of the order.

The final prices of all services, together with their characteristics, offers, discounts, etc. they are reflected in each of the services offered at www.hotelvistabella.com.

Services have VAT included.
All prices include 10% VAT.
Other additional expenses: Tourist tax not included: € 2.48 per person per night from 17 years of age. Maximum rate per person € 17.36 (7 consecutive days). To pay directly at the hotel.

The prices of the services may vary at any time. In this case, the price to be applied will be the one in effect on the date of placing the order. In any case, the final cost will be communicated to the customer in the electronic purchase process before the latter formalizes its acceptance.

8. FORMS OF PAYMENT
We offer these forms of payment:

to. By credit or debit card

You can make the payment immediately through the secure SSL payment gateway of our Bank. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card. Both personal and banking data will be protected with all the security measures established by the Organic Law of Data Protection 15/1999 and its Development Regulation with total confidentiality.

9. RETURN AND WITHDRAWAL POLICY
As established by the regulations, the consumer and user will have the right to DISMISS the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except those provided in art. 107.2 and 108 of RD1 / 2007, of November 16, whereby the aforementioned text of the General Law for the Defense of Consumers and Users is approved.

This right of withdrawal is not applicable among others to:

The provision of accommodation services or services related to recreational activities, if the contract provides for a specific date or period of execution.

The withdrawal implies that Hotel Vistabella will proceed to refund the amount already paid by the client within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment (provided that the service contracted is not within the exceptions indicated above).

10. CANCELLATION POLICY
All cancellations and / or reservation changes must be communicated in writing and sent by e-mail to info@hotelvistabella.com or by fax to +34 972 253213.

Its validity will be subject to confirmation by the hotel by the same means. Flexible rates have a free cancellation up to 72 hours before the day of arrival at 00:00 CET - European Central Time (except 5, - Euros of cancellation fees). For cancellations with less than 72 hours on the day of arrival, the first night will be penalized and the rest will be automatically canceled.

For stays of 4 nights or more, 30% of the reservation will be penalized.

The Non-Refundable rate requires the total payment of the stay at the time of booking. The prepayment is not refundable in any case.

In case of early departure the hotel will invoice the full amount of the departure day and 40% of the rest of reserved and unused services.

For special packages and non-refundable offers, the total reservation will be penalized.

11. RESPONSIBILITY AND EXEMPTION OF LIABILITY
Hotel Vistabella may suspend, withdraw or partially or totally cancel the services submitted for hiring at any time and without the need for prior notice. The previous forecast will not affect those services that are reserved for registered users or that are subject to prior contracting and that will be governed by their specific conditions.

12. CUSTOMER ATTENTION AND CLAIMS
To file any complaint or claim with Hotel Vistabella, the customer should contact the customer service department at the telephone number 972256200, or through the email address info@hotelvistabella.com.

According to the Resolution of online litigation in consumer matters of the EU and according to Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that It is available at the following link: http://ec.europa.eu/consumers/odr/

13. APPLICABLE LEGISLATION
The present conditions will be governed by current Spanish legislation.
The language used will be Spanish.

- Withdrawal Form -
- Claims Form -